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FREQUENTLY ASKED QUESTIONS

Ordering

Do I need to setup a customer account to place an order?

What if I need to change or cancel my order?

What's the status of my order?

What if something I ordered arrived damaged?

How much tax will I have to pay?

Fit and Sizing

How do I know which size will fit me best?

Do you have anywhere I can try things on?

Returns

What is your domestic return policy?

How do I return something from my online order (US)?

How long does it take to process a return?

How can I do an exchange?

What is the international return policy?

How do I return an internationally shipped order?

Will I be refunded the full value of my order?

I placed an order and then changed my mind, can I refuse my package and have it "Returned to Sender" (RTS)?

Shipping

How much does shipping cost in the US?

How fast is your shipping?

Do you offer overnight shipping?

Can you ship to P.O. boxes?

Do you ship internationally?

How fast is your shipping internationally?

Do you offer overnight shipping internationally?

What countries do you ship to?

Sale Items

What does Sale mean?

What happens if I purchase a gift for someone that is "Sale"?

Can I return Sale items?

What if a Sale item arrived damaged?

Something I ordered is now on Sale. Will you match the new price?

Something I purchased on sale is further reduced. Will you match the new price?

Garment Care

How do I care for my 34N 118W items?

Gift Cards

Where can I purchase a 34N 118W gift card?

General

Who can we contact about wholesale inquiries?

Who can we contact about press inquiries?

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